Support
KeepFirst is designed to make iPhone photo cleanup calmer: choose what to keep first, review everything else, and confirm deletion only when you are ready.
Contact KeepFirst
Email support@keepfirst.app for product support, bug reports, privacy requests, or accessibility feedback.
Please include:
- your iPhone model and iOS version;
- the KeepFirst version shown in the App Store;
- whether Photos access is full, limited, denied, or restricted;
- what you expected and what happened;
- a screenshot only when it helps and does not expose private media or personal information.
Do not send private photos unless they are necessary to explain the issue.
Photos access
KeepFirst needs Photos access to display and organize your library. Review or change access in Settings → Privacy & Security → Photos → KeepFirst.
With a limited library, KeepFirst can work only with the items selected in iOS. You can add or remove permitted items from the same Settings screen.
Similar Photos
Similar-photo scanning runs locally using device-generated thumbnails. KeepFirst groups possible lookalikes for your review; it does not promise that every item is a duplicate and never deletes a group automatically. Choose the best item yourself and review the rest in the Review Bin.
Scenes
The Scenes tab groups photos into scenes such as people, food, animals, plants, and scenery, and splits screenshots into chats, games, posts and references, orders and receipts, and apps and tools. Recognition starts only when you turn it on in the Scenes tab, runs entirely on your iPhone, and can be paused at any time. The first pass over a large library can take a while; scenes fill in as items are recognized.
Scenes are a starting point for review. A photo can land in the wrong scene, and nothing is deleted until you choose your keepers and confirm the rest from the Review Bin. KeepFirst does not identify who people are.
Timeline, Types, Similar Photos, and Keeps
You can clean by time in Timeline, by media type in Types, by scene in Scenes, or through Similar Photos. Photos you choose to keep can also be organized into private, manually named Keeps on your device. One photo can belong to several Keeps, and you can revisit a Keep one photo at a time through its filmstrip and date timeline. KeepFirst does not add, move, or remove items in Apple Photos albums.
If a task appears incomplete, confirm the Photos permission, pull to refresh where available, and allow large libraries time to finish local indexing.
Review Bin, deletion, and recovery
Photos you do not keep move to KeepFirst’s in-app Review Bin first. They are not removed from Apple Photos until you review the bin; final deletion always uses the iOS system deletion prompt.
After deletion, iOS normally places items in Photos → Collections → Utilities → Recently Deleted for about 30 days. Apple Photos and iCloud settings remain the source of truth for recovery and synchronization. KeepFirst is not a backup service.
Purchases
Each device can process 200 newly processed photos or videos for free. Browsing and manual Keeps are not limited by that allowance. Optional Weekly and Monthly subscriptions, and a one-time Lifetime purchase, unlock unlimited local cleanup. Apple processes payment. The purchase page accepts an Apple offer code for weekly, monthly, or lifetime access. There is no forced free trial, and the app does not ask you to subscribe when it opens. Restore Purchases and subscription management remain available in the app.
Privacy
KeepFirst processes photos and videos locally on your iPhone, including the optional Scenes recognition. KeepFirst does not upload photos or videos or use cloud AI analysis. It does not require an account, use remote analytics, include a third-party advertising SDK, or track you across apps or websites.
Read the official KeepFirst Privacy Policy and Terms.